Privacy Policy

How Colchester Eye Specialist collects, uses and protects personal data.

Last updated: April 24, 2026

This Privacy Policy explains how personal data is collected and used when you visit this website, submit an appointment request, contact the practice, or interact with optional analytics and cookie tools.

1. Who we are

This website promotes the professional practice of Mr Mahmoud Radwan, Consultant Ophthalmologist and Eye Specialist.

Contact details:

2. What personal data we collect

When you use the appointment request form, we may collect:

  • First name
  • Last name
  • Phone number
  • Email address
  • Reason for enquiry or appointment reason
  • Preferred contact method
  • Message content

When you browse the site, we may also process limited technical data such as:

  • IP address
  • Browser and device information
  • Date and time of requests
  • Security and anti-spam signals
  • Cookie preferences
  • Analytics data, where consent has been given

3. Why we use your data

  • To respond to appointment requests and enquiries
  • To contact you using your preferred contact method where appropriate
  • To operate, secure and monitor the website
  • To prevent spam, abuse and fraudulent use of the form
  • To understand site usage and improve the website where analytics consent is given
  • To maintain records needed to manage the website and communications

4. Lawful bases we rely on

  • Pre-contractual steps: when you submit an appointment or contact request and ask to be contacted.
  • Legitimate interests: to keep the site secure, prevent spam and abuse, troubleshoot issues, and protect the integrity of the website and contact systems.
  • Consent: for optional analytics cookies and similar non-essential tracking technologies.

5. Cookies and similar technologies

This website uses essential cookies required for basic functionality and security. It may also use optional analytics cookies, but only where you have given consent through the cookie preference tool.

The site uses a consent management tool to let you accept, refuse or change optional cookie preferences. Optional analytics services may include Google Analytics.

6. Third-party services and recipients

We may share or expose limited personal data to trusted service providers where necessary to operate the website and respond to requests, including:

  • Hosting provider: Bluehost
  • Email / SMTP provider: Private Email
  • Spam and bot protection: Google reCAPTCHA
  • Analytics provider (optional): Google Analytics, where consent is given
  • Cookie consent tool: Klaro

We do not sell your personal data.

7. International transfers

Some of the service providers used by this website may process data outside the United Kingdom. Where this happens, appropriate safeguards are expected to be used in line with applicable data protection law.

8. How long we keep data

  • Appointment and contact requests: up to 12 months after the last relevant contact
  • Security and anti-spam logs: retained only as long as reasonably necessary for operational and security purposes
  • Analytics data: retained according to the Google Analytics settings configured for the property
  • Cookie preferences: retained according to the cookie tool configuration and browser behaviour

9. Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request erasure of your data
  • request restriction of processing
  • object to certain processing
  • request portability where applicable
  • withdraw consent at any time where consent is the lawful basis

To exercise any of these rights, please contact: contact@colchestereyedoctor.com

10. Complaints

If you have concerns about how your personal data is handled, we would appreciate the opportunity to address them first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Security

We use reasonable technical and organisational measures to help protect personal data, including HTTPS, access controls and anti-spam/security measures appropriate to the website.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be published on this page.